Refund Policy for MEZURY
Effective Date:

At MEZURY, we believe in ensuring customer satisfaction and strive to provide an enjoyable shopping experience. If you encounter any issues with your order, please review our refund policy below. 

1. Eligibility for Refunds

  • Digital Products: Due to the nature of digital products (gift cards, downloadable games), all sales are final. We do not offer refunds for any digital purchases once the transaction is completed, except in cases of technical issues or product defects.

  • Physical Products: You may request a refund within 14 days of receiving your order, provided that the items are unused, in their original packaging, and in the same condition as when you received them.

2.2. How to Request a Refund

If you are eligible for a refund, please follow these steps:

  • Contact Us: Reach out to our customer service team via email at [Your Email Address] or call us at [Your Phone Number]. Please include your order number and the reason for your refund request.

  • Return Instructions: If your request is approved, we will provide you with detailed instructions on how to return the item(s). You will be responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item sent).

  • Return the Item: Pack the item securely and send it back to us using a trackable shipping method. We recommend keeping the shipping receipt until your refund is processed.

3. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. The inspection process may take up to 5 business days.

If your return is approved, we will initiate a refund to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

4. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable products (such as digital games)
  • Any product that has been opened, used, or altered
  • Products purchased during promotional sales or special discounts

5. Exchanges

If you receive a defective or damaged item, please contact us within 14 days of receipt. We will offer you a replacement for the product or a refund based on your preference.

6. Special Cases

  • Defective Products: If you experience an issue with a product due to manufacturing defects, please notify us as soon as possible for the necessary support.

  • Unreceived Orders: If you do not receive your order within the specified shipping time, please contact us to verify the shipping status.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and your continued use of the site after such changes indicates your acceptance of the new policy.

8. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

We are committed to providing you with the best possible service and appreciate your business with MEZURY. Thank you for shopping with us!